We help Government organisations make better decisions.

Beehive is an award-winning customer experience and insight agency that helps executive decision makers in government organisations listen to and understand their customers, residents, and stakeholders. This enables them to make more informed and better decisions on improving experience, developing services (and products), and to influence policy.

We provide our clients with clear, succinct and accessible insights that tell a compelling story. Clear recommendations and action prioritisation enable our clients to make informed decisions about how to improve the performance of their organisation.

We have a proven track record in helping councils, not-for-profit organisations, and commercial organisations in their customer and employee experience, messaging and communication optimisation, and service development and improvement.

That’s why we are a trusted partner to many leading organisations across UK and the world. But don’t take our word for it, this is a typical of what our clients say:

"Working with Beehive has enabled us to spark conversations about how to better engage with our citizens. The rigour that they have brought to building a truly representative sample and drawing insights from questions we put to those residents builds confidence that we aren’t just hearing from the loudest voices. Their support has been high quality, attentive, flexible to our needs and delivering to tight timescales"
Mish Tullar, Head of Corporate Strategy, Oxford City Council

Our core services

Customer, resident and stakeholder panels

We specialise in designing, building and managing bespoke online customer panels and mini communities, tailored to help you engage with your customers, residents and stakeholders to address your ongoing, unique business challenges.

We bring their ‘voice’ into the heart of your organisation, whenever you need it. Whether a short-term research community to answer a specific insight need, or a continuous customer panel for ongoing feedback, our cost effective and audience representative programmes are designed and managed to suit your requirement.

Customer Experience

Our expert CX consultants are dedicated to crafting bespoke customer experience strategies that will elevate your organisation.  We use our unique CX COMPASS™ framework to assess your organisation’s customer-centricity and identify areas of improvement.

Service development

Our agile approach enables us to design a service (and product) development research framework that delivers insight to inform each stage of your service development cycle, from inception to launch.  Working closely with you we ensure the insight will assist decision making and minimise the risks associated with the service development cycle.

Communication and messaging optimisation

We design communication research programmes to help you evaluate your messaging and ‘brand’ perception.  Working closely with you, we ensure marketing communication and brand promises are optimised and resonate with customers, residents and stakeholders.

If you need insight, or consultancy, to help you make more informed and better business decisions, contact us for a no-obligation discussion