Sue Robb of 4Children talks to Julie Laughton and Alison Britton from the Department for Education about the role of childminders in delivering the 30 hours free entitlement.
Katherine Potter of the Forum discusses factors, including competition and customer choice, which affect planning for health authorities.
The Professional Planning Forum’s Phil Anderson talks about how flexible workload options can benefit councils trying to to deliver effective services while keeping costs at a minimum
Evidence shows that organisations that are making life easier for customers are facing financial pressures better. Katherine Potter from the Professional Planning Forum talks through some examples of firms that are successfully putting the customer first, and reaping the rewards
The Professional Planning Forum's Paul Smedley uncovers the secrets of five recent successful customer contact stories and finds that it’s not the technology but how it’s used
Winning public sector projects at the Contact Centre Innovation Awards put the customer at the heart of service transformation
Dave Vernon, of the Professional Planning Forum, looks at how new working practices are driving success in contact centres
Company Focus
Lochinvar has unveiled a new range of high temperature R290, air-to-water heat pumps capable of producing hot water up to 70degC while still achieving high energy efficiencies and reduced environmental impact.
The new Amicus Altus is available in three potential configurations: Two-pipe heating only, two-pipe heating or cooling, and four-pipe simultaneous cooling with heating and heat recovery making it suitable for most types of commercial project.
Event Diary
The Chartered Institution of Building Services Engineers (CIBSE) is the professional body that exists to advance and promote the art, science, and practice of building services engineering, to invest in education and research, and to support our community of built environment professionals in the pursuit of excellence.
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Beehive is an award-winning customer experience and insight agency that helps executive decision
Latest Features
Michael Kolatchev, principal consultant/Rossnova Solutions (Belgium) and Lina Kolesnikova, consultant/Rossnova Solutions (Belgium) discuss the security threats facing the growing number of “smart cities”
Cardiff has recently installed 47 air-quality monitoring stations across the city to measure pollution in the air
