Sue Robb of 4Children talks to Julie Laughton and Alison Britton from the Department for Education about the role of childminders in delivering the 30 hours free entitlement.
A new UK Customer Satisfaction Index (UKCSI) from the Institute of Customer Service has shown that the British public's satisfaction with public services has improved.
The UKCSI measures customer service in the UK by surveying around 26,000 consumers each year. The overall score across 13 sectors comes in at 77 out of 100, up two points from January 2010.
National public services received an overall customer satisfaction score of 72, up from last year’s score of 69 and locally delivered services collectively achieved a score of 74 in the UKCSI, up two points from 72 in January 2010.
Increases were recorded across most national services, with the Royal Mail up seven points to 73, and the NHS up five points to 77.
The DVLA increased its public satisfaction score by three points.
The police service recorded a four-point rise in customer satisfaction to 67, and local ambulance service rose three points to 85.
However the public express deep concerns over the future quality, responsiveness and accessibility of public services in the face of public spending cuts.
The public most fear that the quality of healthcare will suffer, followed closely by policing and council services, with similar results in terms of the responsiveness of services, where concerns are over the impact of cuts on healthcare, followed by policing.
In terms of accessibility, the public most fear the impact of cuts on access to healthcare, followed by policing and local authority services, but are marginally more optimistic about the future quality of education in the face of budget cuts.
Institute Chief Executive Jo Causon said: "It is extremely encouraging to see the public sector improving its performance over the last year in terms of user satisfaction, however in the face of severe spending cuts and reductions in staff, public organisations now face a significant challenge to maintain service levels in 2011."
Further information:
Institute of Customer Service
Sue Robb of 4Children talks to Julie Laughton and Alison Britton from the Department for Education about the role of childminders in delivering the 30 hours free entitlement.
Fireco is a one-stop shop for trusted and compliant fire safety solutions! Our comprehensive product range includes smart fire door closers and retainers, notification systems, as well as fire door installation and inspection services. With our cloud-based technology, we offer the convenience of remote monitoring and management of connected devices, ensuring efficient and effective fire safety measures. By choosing Fireco, you can trust that our solutions are tailored to meet complex compliance requirements and provide you with peace of mind.
UKREiiF has quickly become a must-attend in the industry calendar for Government departments and local authorities.
The organisers of the world’s largest dedicated hydrogen event, World Hydrogen 2024 Summit & Exhibition have announced it’s return to Rotterdam in May 2024, with an expansion of a whole extra summit day. Sustainable Energy Council (SEC) are partnering with the Government of the Netherlands, the Province of Zuid-Holland, the City of Rotterdam, and the Port of Rotterdam to host an extended, larger scale Summit in 2024, to expand the event to meet the surging demand.
At GeoEnergy Design, we're on a mission to disrupt the traditional way heating and cooling ha
Professor Harith Alani, director of the Knowledge Management Institute at the Open University explains how AI can be used for good and bad.
Alex Lawrence, head of health & social care, techUK sets out techUK’s Five Point Plan for CareTech.