Since 1987, Mantair Ltd has been providing trusted, compliant, and environmentally responsible wastewater treatment solutions across the UK.
By helping clients make use of various modern communication tools such as QR codes and apps, today’s print and creative firms can really help to maximise the impact of communications
Organisations can turn their customers’ call centre experiences into moments that build customer advocacy, or they can deliver something that drives their customers away. The key is to define just how customer-centric you want to be, advises the CCMA’s Ann-Marie Stagg
Many organisations, particularly those in the public sector, are now beginning to appreciate the benefits of making sound recordings of disciplinary and grievance interviews, says solicitor Maxine Park
A complaint can provide important insight on where there is need for improvement or an opportunity for innovation in public services, and should not be feared, argues Jo Casebourne, director of policy and social innovation at charity Nesta
Market research provides evidence which is critical for effective decision making in government and therefore needs to be carefully commissioned, urges the Market Research Society’s Jane Frost.
The National Courier Association (NCA) was formed in 1988 as a trading association to achieve a number of aims. High on this list was the desire to maintain a Nationwide membership of such quality that each individual Company, no matter how small, could offer customers a reliable Nationwide collection and delivery service to compete with the larger National Companies.
The British Printing Industries Federation explains how the UK’s fourth largest industrial sector is managing to keep things as green as possible by environmental reporting.
Sometimes it takes a step back to realise our print processes are stagnant. The BPIF discusses how an independent consultant can help organisations transform the way they print and save money
The British Printing Industries Federation explains how the UK’s fourth largest industrial sector is managing to keep things as green as possible.
The fall out from the phone hacking scandal has been far reaching. The Association of British Investigators, which works closely with UK local authorities, hopes that recommendations from a Home Affairs Select Committee report published in July will be implemented and help weed out those considered unscrupulous and unprofessional.
Alternative methodologies for market research have come about since the government’s austerity measures, and offer a cost effective way to ensure research lies at the heart of every local authority, says the Market Research Society.
Before outsourcing, you need to have clearly defined business objectives and an idea about how outsourcing fits into your existing strategy, urges the National Outsourcing Association
Martyn Hart, chairman, National Outsourcing Association, looks at why the government’s attitude to outsourcing in the public sector has changed
The National Outsourcing Association’s chairman Martyn Hart looks at why public sector outsourcing is on the rise and the benefits it can provide
With tighter budgets and the raft of new policies brought in by the coalition government, obtaining public views through research is now more useful than ever
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Event Diary
An essential date in the calendar for those responsible for homeland and global security; International Security Expo returns to Olympia in London on 30 September & 1 October 2025.
Every sport, from grassroots football to world-class tournaments, depends on one constant: high-quality playing surfaces and well-maintained green spaces.
Tickets: Free registration available at www.retailscl.com
The Retail Supply Chain & Logistics Expo is the UK’s leading event for retail supply chain and logistics professionals, showcasing the latest innovations in fulfilment, 3PL, AI-driven automation, and warehouse technology.
Supplier Profiles
Bauder marked a major milestone in its UK expansion with the official handover of a brand
At Words of World, we specialise in professional translation and interpreting, d
Latest Features
The British Institute of Cleaning Science (BICSc) and the Cleaning & Support Services Association (CSSA) have successfully completed a groundbreaking project aimed at exploring the future of cleaning. This collaboration marks a significant milestone in the cleaning industry, reflecting a shared commitment to embracing innovation with confidence.
The Crown Commercial Service’s (CCS) new framework on Language Services (RM6302), dealing with translation, transcription and interpreting, is live, running from 7th May 2025 to 6th May 2028.
