SFG20 is the industry standard for building maintenance, offering comprehensive maintenance schedules, accessed via cutting-edge software, Facilities-iQ.
A complaint can provide important insight on where there is need for improvement or an opportunity for innovation in public services, and should not be feared, argues Jo Casebourne, director of policy and social innovation at charity Nesta
Market research provides evidence which is critical for effective decision making in government and therefore needs to be carefully commissioned, urges the Market Research Society’s Jane Frost.
The National Courier Association (NCA) was formed in 1988 as a trading association to achieve a number of aims. High on this list was the desire to maintain a Nationwide membership of such quality that each individual Company, no matter how small, could offer customers a reliable Nationwide collection and delivery service to compete with the larger National Companies.
The British Printing Industries Federation explains how the UK’s fourth largest industrial sector is managing to keep things as green as possible by environmental reporting.
Sometimes it takes a step back to realise our print processes are stagnant. The BPIF discusses how an independent consultant can help organisations transform the way they print and save money
The British Printing Industries Federation explains how the UK’s fourth largest industrial sector is managing to keep things as green as possible.
The fall out from the phone hacking scandal has been far reaching. The Association of British Investigators, which works closely with UK local authorities, hopes that recommendations from a Home Affairs Select Committee report published in July will be implemented and help weed out those considered unscrupulous and unprofessional.
Alternative methodologies for market research have come about since the government’s austerity measures, and offer a cost effective way to ensure research lies at the heart of every local authority, says the Market Research Society.
Before outsourcing, you need to have clearly defined business objectives and an idea about how outsourcing fits into your existing strategy, urges the National Outsourcing Association
Martyn Hart, chairman, National Outsourcing Association, looks at why the government’s attitude to outsourcing in the public sector has changed
The National Outsourcing Association’s chairman Martyn Hart looks at why public sector outsourcing is on the rise and the benefits it can provide
With tighter budgets and the raft of new policies brought in by the coalition government, obtaining public views through research is now more useful than ever
The Professional Planning Forum's Paul Smedley uncovers the secrets of five recent successful customer contact stories and finds that it’s not the technology but how it’s used
Helen Martindale takes a look at the latest trends in promotional merchandise in the public sector and the sort of products that are widely purchased by government departments
Winning public sector projects at the Contact Centre Innovation Awards put the customer at the heart of service transformation
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Event Diary
Following a period of remarkable growth and momentum, Safety, Health and Wellbeing Live is making a powerful move—relocating its southern edition to the iconic London Olympia on 18–19 June 2025.
Housing 2025 is coming to Manchester Central on 24-26 June. Welcoming everyone in the housing and wider living sector under one roof, As the only place the whole UK housing sector comes together every year, it is where the sector will discuss and collaborate, identify solutions and speak with one voice to those framing the debate.
In January 2025, the Secretary of State for Science, Innovation and Technology announced a new ‘AI Opportunities Action Plan’ to encourage an increase in AI adoption across the UK. What will the Government’s plans for AI mean for local authority teams? How will emerging technologies affect environmental health services in the future?
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At Words of World, we specialise in professional translation and interpreting, d
Experience and unforgettable 1 hour journey through maritime history and breathtaking landscapes.
Latest Features
As public sector facilities face increasing demands for efficiency, transparency, and sustainability, facilities management is undergoing a data-driven transformation. Dr. Matt Tucker, director of research at the International Facility Management Association (IFMA), explores why the sector needs a data revolution and introduces the emerging concept of the FM Analyst.
As the UK races to improve the energy efficiency of its ageing housing stock, retrofit measures such as cavity wall, external wall, and spray foam insulation offer potential benefits -- but can also bring unitended consequnces, including damp, mould, and structural damage. This article by the Property Care Association (PCA) explores why careful planning and expert oversight are essential to ensure retrofits deliver on their promises without creating new problems
