The Federation of Communication Services gives a broad look at the rapid development of communications in recent years, taking into account how users needs have changed.

With the internet and social media platforms proving more popular than ever, now is the time for local councils to get digital, argues Nigel Hillier of Vision ICT.

Peter Andrews, Director at Alarm, attempts to answer the question of what is good risk management, using data collected from public service organisations over the last five years

You need quality office products from sustainable sources, at the best price possible, from reliable suppliers. But is this sustainable in the long term, asks Michael Gardner, CEO of BOSS Federation

Paul Bridgeman, director of the National Association of Valuers and Auctioneers, shares his experience of working with government to sell seized properties at auction and how the money raised can be re-invested back into the local community

Evidence shows that organisations that are making life easier for customers are facing financial pressures better. Katherine Potter from the Professional Planning Forum talks through some examples of firms that are successfully putting the customer first, and reaping the rewards

Organisations can turn their customers’ call centre experiences into moments that build customer advocacy, or they can deliver something that drives their customers away. The key is to define just how customer-centric you want to be, advises the CCMA’s Ann-Marie Stagg