Since 1987, Mantair Ltd has been providing trusted, compliant, and environmentally responsible wastewater treatment solutions across the UK.
Paula Buckley, assistant director of customer services at Birmingham City Council, looks at the importance of creating immediate dialogue between authority and residents through an easily accessible and mobile responsive council website Birmingham City Council’s old site had been built in 2009, had cost a significant amount of money and been subject to a significant amount of criticism. There had been a number of attempts to improve it but it just wasn’t working for the people of the city.
Alarm's Jane O’Leary discusses the opportunities and challenges of new local authority service delivery models
Geoffrey Bowden, general secretary for the Association of Translation Services, discusses Article 50; a double edged sword for the UK language industry With our exit from the EU officially set in motion, the UK language industry, like many other sectors, faces a prolonged period of uncertainty as the terms of that exit are negotiated.
Wayne Rigby discusses the unique value of local authority risk practitioners in supporting and managing children’s services risk, complaints and claims
The Federation of Communication Services gives a broad look at the rapid development of communications in recent years, taking into account how users needs have changed.
Geoffrey Bowden, of the Association of Translation Companies, addresses a careful balancing act for the public sector: the pressure to reduce cost against maintaining quality language services.
With the internet and social media platforms proving more popular than ever, now is the time for local councils to get digital, argues Nigel Hillier of Vision ICT.
The Crown Commercial Service Postal Goods and Services framework agreement provides access to public sector bodies across a range of roles for the provision of postal goods
Peter Andrews, Director at Alarm, attempts to answer the question of what is good risk management, using data collected from public service organisations over the last five years
Disruptive events will always occur, whatever form they may take. By having an effective business continuity programme in place, it should mean that, in the event of an incident, a drama doesn’t turn into a crisis, writes Andrew Scott
You need quality office products from sustainable sources, at the best price possible, from reliable suppliers. But is this sustainable in the long term, asks Michael Gardner, CEO of BOSS Federation
The Independent Print Industries Association looks at some of the key considerations when choosing a print management supplier for public communication projects
Paul Bridgeman, director of the National Association of Valuers and Auctioneers, shares his experience of working with government to sell seized properties at auction and how the money raised can be re-invested back into the local community
Market Research Society (MRS) ceo Jane Frost shares her thoughts on a new market research procurement framework following the 2012 closure of the Central Information Office (COI)
Evidence shows that organisations that are making life easier for customers are facing financial pressures better. Katherine Potter from the Professional Planning Forum talks through some examples of firms that are successfully putting the customer first, and reaping the rewards
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Event Diary
An essential date in the calendar for those responsible for homeland and global security; International Security Expo returns to Olympia in London on 30 September & 1 October 2025.
Every sport, from grassroots football to world-class tournaments, depends on one constant: high-quality playing surfaces and well-maintained green spaces.
Tickets: Free registration available at www.retailscl.com
The Retail Supply Chain & Logistics Expo is the UK’s leading event for retail supply chain and logistics professionals, showcasing the latest innovations in fulfilment, 3PL, AI-driven automation, and warehouse technology.
Supplier Profiles
Bauder marked a major milestone in its UK expansion with the official handover of a brand
At Words of World, we specialise in professional translation and interpreting, d
Latest Features
The British Institute of Cleaning Science (BICSc) and the Cleaning & Support Services Association (CSSA) have successfully completed a groundbreaking project aimed at exploring the future of cleaning. This collaboration marks a significant milestone in the cleaning industry, reflecting a shared commitment to embracing innovation with confidence.
The Crown Commercial Service’s (CCS) new framework on Language Services (RM6302), dealing with translation, transcription and interpreting, is live, running from 7th May 2025 to 6th May 2028.
