The Professional Planning Forum's Paul Smedley uncovers the secrets of five recent successful customer contact stories and finds that it’s not the technology but how it’s used
Helen Martindale takes a look at the latest trends in promotional merchandise in the public sector and the sort of products that are widely purchased by government departments
Winning public sector projects at the Contact Centre Innovation Awards put the customer at the heart of service transformation
The Market Research Society explains the principles and practices behind good research and how it can benefit the government sector.
Dave Vernon, of the Professional Planning Forum, looks at how new working practices are driving success in contact centres
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