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Birmingham’s ICT services return to council management
The longstanding contract between Birmingham City Council and Capita has largely ended, with most services, including ICT, being brought back in-house.
The ICT services delivered by Capita on behalf of the council have returned to council management after a four-month transition period, while Capita will continue to support the council in providing a range of hosted and off-site services, such as data centre hosting. The council now has a well-developed digital strategy that seeks to transform the IT service provision to deliver new customer-centric outcomes.
The original contract between both parties was awarded in 2006 and, after 13 years, Birmingham City Council and Capita agree that the time is right to transfer the services back to the council.
Some services will remain with Capita until the contract naturally expires in March 2021.
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