Sue Robb of 4Children talks to Julie Laughton and Alison Britton from the Department for Education about the role of childminders in delivering the 30 hours free entitlement.
Jeremy Payne, Group VP, Alliances, Enghouse Interactive, explains how local government can decarbonise customer service
Organisations can turn their customers’ call centre experiences into moments that build customer advocacy, or they can deliver something that drives their customers away. The key is to define just how customer-centric you want to be, advises the CCMA’s Ann-Marie Stagg
Company Focus
Egremont Group helps you break through the barriers holding you back and achieve the change you need to succeed in the public sector. We specialise in breakthrough transformation.
Event Diary
London Build is set for a huge return to Olympia London’s Grand Hall for our live Expo on the 17th & 18th November. This is going to be one major celebration as we open our doors to the UK's biggest festival of construction!
The Security Event is set to be the first major exhibition to take place in the sector when it opens its doors on 7-9 September 2021 at the NEC in Birmingham and for the first time it will also encompass the National Cyber Security Show.
digitech21 will seek to demystify the increasingly complex technology landscape and will showcase a host of public sector best practice case studies and the very best solution providers, each of whom are helping organisations to transform and improve the way in which the public sector delivers services to the citizen.
Supplier Profiles
Metro Prepaid helps Housing Associations optimise electricity usage and collect electricity payme
Latest Features
Government Business talks to Councillor Nicola Beech about sustainability, local collaboration and reaching net zero in Bristol by 2030
Jo Richardson writes about Homeful, and what can and will be done to end all forms of homelessness for the future
