Organisations can turn their customers’ call centre experiences into moments that build customer advocacy, or they can deliver something that drives their customers away. The key is to define just how customer-centric you want to be, advises the CCMA’s Ann-Marie Stagg

Event Diary

It is no mystery that there is a huge task at hand to solve the growing problems of waste, inefficient resources, and the disposal of hazardous materials as our communities develop.

Safety & Health Expo is the UK’s largest event for the health and safety sector, helping 13,000+ global professionals source innovative solutions across occupational health, wellbeing, PPE and more.

Facilities Show brings together over 12,000 facilities management professionals from around the world to source cost-effective solutions across all sectors.