Sue Robb of 4Children talks to Julie Laughton and Alison Britton from the Department for Education about the role of childminders in delivering the 30 hours free entitlement.
Organisations can turn their customers’ call centre experiences into moments that build customer advocacy, or they can deliver something that drives their customers away. The key is to define just how customer-centric you want to be, advises the CCMA’s Ann-Marie Stagg
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Latest Features
Based around their Out of the Shadows campaign, the PPMA's Karen Grave discusses the issue of bullying and harassment within public services
Mike Childs looks at how local authorities can ramp up what they are doing to tackle the current climate crisis
