Journey to the sustainable contact centre

 Jeremy Payne, Group VP, Alliances, Enghouse Interactive, explains how local government can decarbonise customer service

Organisations can turn their customers’ call centre experiences into moments that build customer advocacy, or they can deliver something that drives their customers away. The key is to define just how customer-centric you want to be, advises the CCMA’s Ann-Marie Stagg

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The Chartered Institution of Building Services Engineers (CIBSE) is the professional body that exists to advance and promote the art, science, and practice of building services engineering, to invest in education and research, and to support our community of built environment professionals in the pursuit of excellence.

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