Sue Robb of 4Children talks to Julie Laughton and Alison Britton from the Department for Education about the role of childminders in delivering the 30 hours free entitlement.
Jeremy Payne, Group VP, Alliances, Enghouse Interactive, explains how local government can decarbonise customer service
Organisations can turn their customers’ call centre experiences into moments that build customer advocacy, or they can deliver something that drives their customers away. The key is to define just how customer-centric you want to be, advises the CCMA’s Ann-Marie Stagg
Company Focus
Lochinvar has unveiled a new range of high temperature R290, air-to-water heat pumps capable of producing hot water up to 70degC while still achieving high energy efficiencies and reduced environmental impact.
The new Amicus Altus is available in three potential configurations: Two-pipe heating only, two-pipe heating or cooling, and four-pipe simultaneous cooling with heating and heat recovery making it suitable for most types of commercial project.
Event Diary
The Chartered Institution of Building Services Engineers (CIBSE) is the professional body that exists to advance and promote the art, science, and practice of building services engineering, to invest in education and research, and to support our community of built environment professionals in the pursuit of excellence.
Supplier Profiles
Beehive is an award-winning customer experience and insight agency that helps executive decision
Latest Features
Michael Kolatchev, principal consultant/Rossnova Solutions (Belgium) and Lina Kolesnikova, consultant/Rossnova Solutions (Belgium) discuss the security threats facing the growing number of “smart cities”
Cardiff has recently installed 47 air-quality monitoring stations across the city to measure pollution in the air
