Integreon

Integreon Contracts Management Solutions

Integreon provides provide the people, process engineering and expertise to help clients get maximum value and performance from their contracts management systems and workflows. Sylvain Magdinier is the Senior Vice President for Integreon’s Transactions Lifecycle solutions, and he explains the relevance of the company’s services to the public sector contracts management function:

“Given the public scrutiny and accountability for performance and value for money, contracts management is a serious business in the government sector. It’s also pretty complicated, even with the benefit of modern, cloud-based contract lifecycle management systems – so-called CLMs - designed to automate processes and offer secure storage and contracts insights.”

Integreon is a global service outsourcing partner specialising in the management of contracts and support for procurement teams, with delivery centers in the UK, as well as in the US, India and the Philippines. The company helps clients with the support and enhancement of their contracts management processes, offering superb operational capability, rigorous service levels and deep technical know-how.

Sylvain goes on to break down Integreon’s service offerings in this space:

With Performance Management, we cover client contracts management processes – i.e. the end-to-end management of live contracts. Our CLM Platform solution is focused on maximising the utilisation of client contracts storage and processing systems.

Performance Management

Here we provide access to a pool of expert contracts performance management resources. The focus is on helping our clients to ensure that their supplier contract obligations are met, tracked and effectively managed. Among other benefits, the solution reduces the risk of value leakage from weak contract management. This is an important point: government contracts represent taxpayer spend and delivery risks. Effective contract management processes help to control both.

Specific features of the solution are:

• Handling contract obligations extraction, hierarchy design, development and tracking, covering crucial contract data such as renewals, extensions, exits, SLAs performance, credits and earn-backs.
• Optimising client contracting processes and identifying opportunities to streamline workflows, using Six Sigma and other process engineering methodologies.
• The combination of contracts process know-how with automation techniques to improve contracting activity speed and efficiency.
• Reporting, analytics and contract escalation management.
   

CLM Platform Support

Customers make significant investments in CLM platforms, with the goal of modernising and transforming their contract processes. Integreon helps clients get better value from their investment, with comprehensive process support services that free up the client’s internal staff to focus on higher-value work. The solution works regardless of the type of CLM environment that the client has set up. And in the government sector, that environment can often be a complicated mix of different software applications that are bolted together – contracts storage, analytics and reporting tools, all layered onto some sort of procurement or vendor management system.

Our team combines expertise in CLM technologies with deep knowledge of contracting processes and change management methods, tackling the barriers to user adoption to enable them to achieve practical system benefits rapidly.

Support is continuously available through a helpdesk, with specific service solutions offering the following capabilities:

Post-deployment management

• Contract clause library and template configuration / maintenance.
• Operations support for legal and business stakeholders, including approvals / signature routing.
• Vendor release testing and user training.
   

Data management

CLM repository management, ensuring up-to-date and centralised storage, e.g.:

• Contract review, ingestion, tagging.
• Data hygiene / updates.
• Duplicate checking, folder creation, parent-child relationship management.
• Tailored reports aligned with your organisation’s goals.
• Ongoing data management recommendations and insights.
   

System adoption:

A process CLM helpdesk for on-demand support, including:

• Managing up-to-date training and guides for user groups.
• Answering questions, guiding global users on how to make the most of the CLM platform.
• Handling user issue intake, triage and troubleshooting.
• Processing CLM vendor ticket resolution; reporting system bugs.
• Tracking the user experience to identify trends and process improvements.
   

Key benefits that we would highlight from our CLM Platform solution:

Better processes    

• Consistent contracting workflows and outputs.
• Smooth updates to and consolidation of contract estates.
   

Better content production        

• Accelerated contract drafting and review.
• Embedded organisational knowledge.
• Freeing up your internal teams to focus on higher value contracts work.
   

Better insights    

• Clearly defined contracts attributes, KPIs, reports and metrics.
   

Better communications    

• Automated notifications addressing real-time status of the contract lifecycle.
   

Better adoption    

• Up-to-date training modules and guides for CLM user groups.
• Ongoing knowledge transfer and communications.
• Proactive tracking of knowledge distribution; timely adjustments.
   

Better visibility    

• Continuous measurement of user adoption, satisfaction and relevant productivity metrics.
• Ongoing assessment of process improvement opportunities.
   

Conclusion
Managing government contracts in complex technology environments requires a mix of expertise, good processes and sufficient resourcing. Integreon provides cost-effective solutions targeted at the right level of support.