AI doesn’t have to mean investing billions in developing revolutionary new platforms – there are tools available right now that can be leveraged to enhance workflows for public sector staff on the frontline.

Large swathes of the global IT landscape broke down on Friday 19th July when a faulty update from cybersecurity firm CrowdStrike triggered a widespread outage. This unprecedented event sent shockwaves through businesses and governments worldwide, disrupting critical services and operations, impacting everything from healthcare to transportation and finance.

The digital landscape is constantly evolving, transforming the way we access information, manage our daily lives and interact with essential services. Especially post-pandemic, this digital revolution presents both opportunities and challenges for public services.