The government has launched a new unit within the Department for Science, Innovation and Technology, to modernise public services.
CustomerFirst will use technology to transform public services, modernise government, and accelerate national renewal across the UK.
The unit will be led by Tristan Thomas, formerly of Monzo, with Greg Jackson, CEO of Octopus Energy, as first co-chair.
It will test innovative ways to tackle delays and frustrations by partnering with departments to rewire the government services on which millions rely.