Sue Robb of 4Children talks to Julie Laughton and Alison Britton from the Department for Education about the role of childminders in delivering the 30 hours free entitlement.
Bristol City Council has approved a £1 million investment in its telephone systems to prevent it from collapsing.
£1.5 million has already been spent on setting up a new system, since the current one has a tendency to cut callers off for no reason, but a report submitted to the cabinet identified that an extra £990,000 is necessary to make it better.
The cabinet approved the new funding at a meeting in City Hall.
The system is not reliable and callers are often cut off without warning. The system often collapses, leaving people unable to contact authorities.
The council decided to upgrade its call system in 2015 and set aside £1.5 million for the project. However, it needed an ‘Omni Channel contact centre’ to allow council officers to communication with residents across a number of platforms such as web chat, text message, email, social media and on the phone through one computer program.
The report predicts the contact centre will cost an additional £990,000 and make it easier for callers to reach the right department and speak with an advisor.
It is predicted to save the council £1.1 million over the next five years.
Craig Cheney, deputy mayor for finance, governance and performance, said: “It is a new improved telephony system which allows residents to get in touch with us in different ways and will help us provide a much better service to the people of Bristol who need to speak to a real person and not a machine or get cut off, confused or sent all around the houses as can happen now.”
Sue Robb of 4Children talks to Julie Laughton and Alison Britton from the Department for Education about the role of childminders in delivering the 30 hours free entitlement.
As Diesel Makes a Comeback, Investment in Low Carbon Ad Blue Solutions Makes Economic and Environmental Sense
UKREiiF has quickly become a must-attend in the industry calendar for Government departments and local authorities.
Registration is now open for the award-winning Road Transport Expo 2024 (RTX) – the tradeshow with a dedicated “all about the truck” focus.
At GeoEnergy Design, we're on a mission to disrupt the traditional way heating and cooling ha
Professor Harith Alani, director of the Knowledge Management Institute at the Open University explains how AI can be used for good and bad.
Alex Lawrence, head of health & social care, techUK sets out techUK’s Five Point Plan for CareTech.