UK government to put more services online to cut costs

The shift could eventually save £1.7bn a year, the government hopes. UK government services are to go 'digital by default', while the gov.uk website has officially launched.

According to the document, 'digital by default' means "digital services which are so straightforward and convenient that all those who can use digital services will choose to do so, while those who can't are not excluded".

"Digital services are much more convenient because they can be accessed whenever you want them," Cabinet Office minister Francis Maude said in a statement. "They are also much more efficient, saving taxpayers money and the user's time. Online transactions can be 20 times cheaper than by phone, 30 times cheaper than face-to-face, and up to 50 times cheaper than by post."

The strategy document borrows an example of such savings from a study of local council efficiency. The study found that a face-to-face transaction costs an average of £8.62, whereas the same transaction would cost £2.83 over the phone and just 15p online.

The government has previously said it wanted to see most applications for public services moved online by 2013.

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