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Plans set out for Green Deal consumer protection
Plans have been set out to ensure the Government's flagship energy saving plan, Green Deal, won't rip off customers.
The Green Deal plans to transform the country’s homes to make them warmer and cheaper to run. From next year, people will be able to access up to ￡10,000 upfront to pay for energy efficiency work, repaying the costs through savings on energy bills.
Similar support will be available through the Green Deal for businesses and there will be extra help for vulnerable people or those living in homes which need more work than Green Deal finance alone will stretch to.
In a new document published entitled ‘Consumer Protection in the Green Deal’, the Department of Energy and Climate Change (DECC) has set out its plans for consumer protection and redress.
The document includes plans to set up a new Green Deal Code, to protect customers at every stage of the Green Deal from initial assessment to installation and plans to set up a new Green Deal advice line, which will provide impartial advice and referral to accredited Green Deal assessors, installers and providers as well as a route for any complaints.
Also, the formal appointment of the United Kingdom Accreditation Service, which will ensure assessors and installers adhere to robust standards in order to participate in the Green Deal.
Two further documents have also been published - 'Helping vulnerable people and hard to treat homes under the Green Deal' and ‘Extra help where it is needed: a new Energy Company Obligation’ gives further information on the scheme’s twin objectives, how it will help the most vulnerable and how it will help deliver major measures, such as solid wall insulation, in homes which need more work than Green Deal finance alone can stretch to.
Climate Change Minister Greg Barker said: "The Green Deal will be the biggest home improvement programme since the Second World War shifting our outdated draughty homes from the past into the future, so it’s vital people can trust it."
Further information:
DECC
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