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Organisations can turn their customers’ call centre experiences into moments that build customer advocacy, or they can deliver something that drives their customers away. The key is to define just how customer-centric you want to be, advises the CCMA’s Ann-Marie Stagg

Professional Services

Government announces NHS IT projects to receive funding injection

The government and NHS is to invest £1 billion in IT technology to improve clinical efficiency and safety.

Government could save £70bn with more digitisation, think tank says

The government could save up to £70 billion between now and 2020 by extending its adoption of digital technologies, according to a new report by think tank Policy Exchange.

Energy efficiency is on 80% of UK businesses’ agendas

The sector is growing by almost 4% a year, creating 136,000 jobs and increasing the country’s GDP by 1%

CBI predicts UK economy will grow 1.2% in 2013

According to the Confederation of British Industry (CBI), growth this year will be 1.2 per cent, compared to the one per cent it originally forecast.

A mixed Olympic legacy for UK plc

According to the UK Trade and Investment the Olympics cost the government £8.7bn and earned UK business £9.9bn however it is still unclear if UK businesses really benefited.

£109 billion of future government construction opportunities up for grabs

Information on opportunities to win future government construction contracts will help suppliers to plan ahead and grow their businesses, Cabinet Office Minister Chloë Smith said this week