Building a resilient public sector workforce with apprenticeships
Apprenticeships are helping the public sector tackle workforce challenges with long-term, inclusive solutions. Emily Rock, CEO of the Association of Apprentices, explores how structured development, peer networks, and strategic mentorship are building a resilient pipeline of future public service leaders
From frontline services to digital transformation, the public sector faces workforce challenges that demand innovative, long-term solutions. As government departments seek to future-proof public services, apprenticeships are emerging as a strategic tool to close skills gaps, strengthen resilience, and build a workforce that will shape public services for decades to come.
At the Association of Apprentices (AoA), we champion apprenticeships as a critical investment, not only for public sector employers but for the individuals who choose this rewarding career path. Our mission is to ensure apprentices succeed during their training and continue to thrive long after, contributing meaningfully to a sector that underpins society.
Meeting public sector workforce needs
Public sector organisations face unique recruitment and retention challenges. Budget constraints, competition for talent, and the need for specialised skills create a complex environment for workforce planning. Apprenticeships offer a multifaceted solution: they attract new talent from diverse backgrounds; provide structured development aligned with public service values; and help build a pipeline of future leaders equipped with both technical and interpersonal skills.
Developing skills for tomorrow’s public services
While technical expertise is essential, successful public servants also need core professional skills: communication, problem-solving, leadership, teamwork, and resilience. These capabilities can be particularly challenging for those entering the workforce for the first time.
The most effective apprenticeship programmes recognise that technical training alone isn’t enough. Many organisations are now creating development pathways that combine job-specific training with structured opportunities to build these core skills.
Apprentice Richard H says: “The AoA is a great resource for me and fellow apprentices in the department. I’m really looking forward to attending my first AoA End Point Assessment webinar as I move towards the end of my apprenticeship.”
Feedback from AoA partners suggests that apprentices who access our development resources and peer networks demonstrate stronger commitment to their roles, fostering loyalty and improving retention.
Empowering managers to mentor effectively
Line managers play a decisive role in apprenticeship outcomes, yet many enter this mentoring role without adequate preparation. Supporting managers to mentor effectively is essential for programme success.
When public sector organisations invest in developing their managers, equipping them with the skills, tools, and confidence to mentor effectively, the benefits extend far beyond the apprentice. Strong mentorship builds team cohesion, boosts productivity and creates a culture of learning and support.
Building communities
Apprentices often report feeling isolated, especially when they’re the only one in their department. This isolation can impact retention and development. Forward-thinking employers are addressing this by enabling apprentices to connect with communities of peers across departments and organisations.
Current apprentice Sophie W accessing AoA Connect explains: “Being able to connect with other apprentices facing similar challenges was transformative for me… The peer support network helped me overcome obstacles I couldn’t have managed alone.”
Similarly, apprentice Esme M highlights: “AoA is the perfect place to connect with other apprentices, especially during tough times when you need support.”
Apprentice Muneehah H, shares: “Being part of the AoA community helps me create a network where I can both give and receive advice. It makes me feel less isolated and more confident in my role.”
These communities extend beyond individual organisations. AoA networks and events help apprentices build valuable connections across the UK public sector which is particularly beneficial for those in smaller teams or remote locations.
Recognising achievement and promoting progression
The apprenticeship journey doesn’t end with training. Public sector employers recognise the importance of continued professional development and formal recognition for apprenticeship achievements and are including a post-apprenticeship vision right from the outset – something apprentices tell us is important to them staying motivated and committed.
Adrian K, who completed his apprenticeship and received recognition through the Post Apprenticeship Recognition Scheme (PARS), shared: “Using my post-nominal letters on LinkedIn and my CV quickly communicates my qualifications to professionals, earning me greater respect.”
This professional recognition serves multiple purposes. It validates the apprenticeship pathway, boosts confidence, and creates visible role models for future apprentices.
Amplifying apprentice voices in policy
Perhaps most significantly, apprentices themselves are increasingly contributing to policy discussions that shape the future of these programmes. In April 2025, AoA presented evidence to the Education Select Committee, ensuring the voices of current and former apprentices were heard and considered in shaping national policy.
Insights from The BIG Apprenticeship Survey 2024 highlighted how apprentice feedback is driving change, from improving alignment between off-the-job training and workplace responsibilities to uncovering challenges and opportunities within the apprenticeship system.
Looking ahead: a strong and inclusive public sector
As a not for profit with purpose, the Association of Apprentices is committed to ensuring every apprentice, regardless of background or circumstance, has the tools, opportunities and support to succeed. We lead collaborative efforts across training providers, public sector employers, and representative bodies to maximise the impact of apprenticeships.
By working together, we can support public sector efforts to build a workforce that is skilled, resilient, and truly reflective of the communities it serves. Where every apprentice thrives, and every public service is strengthened through their contribution.
Apprenticeships are not just training programmes; they are transformative experiences that unlock potential and drive organisational success. For the public sector, they offer a sustainable, inclusive, and impactful solution to workforce challenges.
