Social housing regulator to introduce tenant satisfaction measures

The Regulator of Social Housing (RSH) has published the outcome of its consultation on tenant satisfaction measures (TSM).

Consequently, all registered providers of social housing will need to collect and publish comparable information on topics such as repairs, safety checks and complaints, from 1 April 2023.

The new TSM aim to enable tenants to scrutinise landlords' performance, feed back to landlords on where they can improve and give intelligence to the regulator about whether landlords are meeting standards.

There were over 1,000 responses to the TSM consultation, with around 600 from social housing tenants. Most respondents supported the TSM proposals.

The new requirements will come into effect through the new Tenant Satisfactions Measures Standard and will apply to housing associations and local authorities. All registered providers will be obliges to collect TSM data.

Fiona MacGregor, chief executive of RSH, said: "The launch of TSMs is an important step in the move to proactive consumer regulation. The new measures will provide a valuable source of data to help ensure social housing landlords provide safe homes of a decent standard and a quality service to tenants.

"Local authorities and housing associations now need to make sure they have the systems and processes in place to start collecting data from April 2023."