Lewisham fails to meet RSH consumer standards

The Regulator of Social Housing (RSH) has published a regulatory notice, which found that the London Borough of Lewisham (Lewisham Council) is not meeting the required outcomes of the consumer standards.

RSH investigated after a self-referral and found that there were a range of issues with its homes and services.

The council had carried out fire risk assessments for all relevant blocks, but 5,000 fire safety actions were overdue.

There was also a large number of overdue repairs - between April and December 2023, nearly half of all repairs had not been completed on time. The council had also not correctly assessed the severity of reports of damp and mould reports.

The council itself reported that more than 2,000 homes do not meet the Decent Homes Standard. However, it does not have complete data for its tenants’ homes and it is now carrying out a stock survey so it can better understand their condition.

Following the investigation, the council has put an action plan in place to address these issues.

Kate Dodsworth, chief of regulatory engagement at RSH, said: "All social landlords need to provide good-quality homes and services for their tenants, underpinned by robust data. Lewisham Council has failed to do this.

"The council referred itself to us when it found problems and is engaging with us constructively to put things right for tenants. We will continue to scrutinise the council as it carries out this work."


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