Hillingdon Council has implemented an AI-powered customer service platform, designed to transform how residents interact with council services.
ICS.AI’s SMART: Customer Service Copilot will handle resident enquiries, provide self-service options, and free up council staff to focus on complex issues.
The voice assistant, which is based on Microsoft technology, will integrate with the council's existing telephony solution, providing a voice-based conversational interface for residents. The web assistant’s conversational interface will be embedded within the council's public website, providing knowledge-based articles and processes for self-service.
Cllr Martin Goddard, Hillingdon Council’s Cabinet Member for Finance and Transformation, said: “Reshaping our customer and staff processes, with ICS AI as an enabler, will help us continue to put our residents first and achieve our Digital Strategy vision to improve the way the council delivers services to residents by utilising technology”.
“By adopting customer-focused technology, we will enable our residents to access the services they need quickly and at their own convenience, whilst also delivering more efficient and effective processes for council staff.”
Celtic Freeport, based at Milford Haven and Port Talbot has been officially launched, with hopes of bringing significant inward investment to South
The Welsh government has invested £2.2 million to the Disabled Facilities Grant to support housing adaptions for older and disabled people
A new value for money report published by the Regulator of Social Housing has revealed that reinvestment in new and existing homes has reached reco
The Scottish Government has proposed new regulations which would see local authorities get data so they can ensure eligible pupils receive their free school meals.
The first UK bus manufacturing panel today (13th March 2025) saw ministers meet local leaders and industry stakeholders in a bid to demonstrate the
At Cleanse Force UK, we recognize that certain situations require more than just a regular cleaning service. Whether you’re dealing with biohazardous materials, hoarding, or other unique cleaning needs, we are here to provide tailored, professional solutions. Our skilled team has the experience, knowledge, and equipment to handle even the most challenging tasks, ensuring that we meet the distinct needs of both residential and commercial properties.
Comprehensive Specialist Cleaning Services
Returning to the NAEC Stoneleigh in Warwickshire from 24-26 June, Road Transport Expo (RTX) is back with its winning ‘All about the truck’ formula.
19-20 November 2025, ExCeL London
elementalLONDON’s debut show is the latest launch from the team behind InstallerSHOW, building on the success of the elemental digital brand, which delivers news, views and solutions on reaching net zero to its audience of built environment professionals.
Education Business LIVE is a carefully designed conference and exhibition bringing together education people with a passion for the promotion and development of effective school leadership, management, learning and teaching.
At Frontline Cleaners Express Ltd, we understand the importance of a pristine, hygienic environme
Simon Dancer is a Board Member of the Institute of Economic Development, and a Director at AMION Consulting.
With employment laws changing, APSCo sets out how best to manage recruitment in 2025
