Personalised support to help people move to Universal Credit

220,000 vulnerable people have been given personalised support to help them move to Universal Credit.

Almost a quarter of a million people who were on Employment Support Allowance (ESA) have made the switch thanks to tailored support offered by the Department for Work and Pensions.

More than 95 per cent of ESA customers invited to move have successfully transitioned to Universal Credit and 40 per cent of those eligible have taken up the offer of personalised support from the DWP.

The Enhanced Support Journey includes phone calls, home visits and support from dedicated teams to help customers who are more likely to be vulnerable access the benefits they’re entitled to.  

The government previously announced an above inflation boost to the standard allowance, which will equate to an extra £725 in cash terms by 2029/30 for single people aged 25 and over.

Minister for Social Security and Disability, Sir Stephen Timms, said: "Over 220,000 vulnerable people have now got the specialist support they need to move to Universal Credit – proof that we’re delivering a social security system that has respect at its heart.

"We’re making sure no one gets left behind, offering real help throughout the process via our helpline, online guidance, and Citizens Advice support.

"If you get that letter asking you to move to Universal Credit, don’t ignore it – it’s crucial to respond, so you can keep getting the support you’re entitled to."