New Welsh digital public services centre

Welsh Finance Minister Rebecca Evans has announced that testing for a new digital public services centre will begin, to help deliver a Digital Wales.

The proposed new centre will help to transform digital services across the Welsh public sector, developing a user-friendly standardised system fit for the 21st century. As such, an independent body will work with staff from across the public and private sector for the next nine months to explore practical solutions to some of the challenges identified during the first phase of the project.

Based in Ebbw Vale, a skills academy will test a digital leadership programme aimed at senior leaders from across the devolved Welsh public sector. The move will also involve delivering an eight week test phase on a selected public service and creating a knowledge sharing hub, which will be used to share digital strategies and plans, common standards and support organisations to carry out effective user research.

Evans said: “Digital transformation provides us with new and exciting opportunities to deliver public services in the ways that people want and expect and to shape communities in Wales for the better – but we need to work together. I am pleased that working alongside my cabinet colleagues we now have the opportunity to test joined-up, user-designed processes and services across our public services.”