Motorists prefer traditional parking payments, BPA finds

According to a new survey conducted by the British Parking Association (BPA), half of motorists prefer to use traditional cash pay and display machines when paying for parking.

The research found that while 23 per cent of motorists said they are happy to use their credit or debit card at pay and display machines, only 17 per cent would prefer to pay via an app, text or website.

Meanwhile, 28 per cent of motorists claimed they did not trust new technologies.

One in ten people said they worry new ways of paying could cost more than the traditional method, with 13 per cent saying they found the parking apps and websites confusing.

Patrick Troy, chief executive of the BPA, said: “Our previous research shows that the majority of our members feel emerging technology will change or influence their organisation and the parking profession, with nearly three quarters involved in developing or encouraging future technology in areas such as intelligent mobility.

“Whilst this new research shows that most motorists still prefer to use cash when paying for parking, the BPA’s aim is to build public confidence in using newer payment technologies which can make finding places to park and paying for parking so much easier and more convenient and without the fear of something going wrong.”

Event Diary

The Security Event is set to be the first major exhibition to take place in the sector when it opens its doors on 7-9 September 2021 at the NEC in Birmingham and for the first time it will also encompass the National Cyber Security Show.

digitech21 will seek to demystify the increasingly complex technology landscape and will showcase a host of public sector best practice case studies and the very best solution providers, each of whom are helping organisations to transform and improve the way in which the public sector delivers services to the citizen.