Consultation launches on tenants' rights

New rules are under consideration which would give social housing tenants the right to request information about the management of their homes for free.

A consultation has been launched to consider the proposals.

Under the new rules, tenants experiencing damp and mould could request information on how many other homes in their building have the same problem and what action the landlord has taken to repair, giving them the tools they need to take further action if they choose.

Tenants would be able to request information on health and safety breaches at landlords' properties and the outcomes of any inspections. Tenants would then be able to take further action through the Housing Ombudsman if their landlord isn’t making the repairs they need to make by law.  

Minister for Social Housing Baroness Scott said: "We are creating a culture of openness and transparency among social landlords and tenants, giving residents the tools they need to hold their landlords to account so they can raise standards to the high level they rightly expect.  

"This is part of the biggest government reforms to affect social housing in a decade, which will be crucial in addressing systemic issues relating to safety, quality and tenant-landlord relationships that were identified after the Grenfell Tower fire.”  

Under the proposals, landlords will have to provide the information unless it is reasonable not to, with clear expectations on how landlords should respond to requests. At the same time, tenants will be able to complain to the Housing Ombudsman if they are not happy with how their information request has been handled.  

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