A complaint can provide important insight on where there is need for improvement or an opportunity for innovation in public services, and should not be feared, argues Jo Casebourne, director of policy and social innovation at charity Nesta

Event Diary

This year, Total Telecom’s Connected Britain is celebrating its 10th anniversary, marking a decade of networking, innovation, and collaboration. The conference is now the UK’s largest digital economy event, set to welcome over 7,500 delegates from the telecoms industry and beyond to discuss the hottest topics at ExCel London on September 11–12. 

DTX brings together creative minds and technology practitioners with the tools needed to drive change, enhance experiences and improve efficiencies across today’s organisations.

The countdown to the Environmental Services & Solutions Expo (ESS Expo) is on! As the UK’s largest environmental gathering, ESS Expo is set to take place on 11-12 September 2024 at the NEC, Birmingham.