In recent years, customer service has been abuzz over the AI revolution and what it means for contact centres. Will chatbots spell the end of human agents? This was more hype than reality, but there has indeed been a revolution and its mascot is ChatGPT

Local authorities play a vital role in the governance and development of all our lives and society, and one important aspect of their responsibilities is the collection of money, writes Stephen Kiely

Waste Electrical and Electronic Equipment recycling (WEEE) is a specialist part of the waste and recycling system

What is zero waste to landfill and how can it be achieved?

In January, the government announced £30 million to fund innovative projects to decarbonise roads

Crown Commercial Service’s (CCS) Purchase of Standard and Specialist Vehicles framework enables central government and the wider public sector to buy standard, converted and specialist vehicles

Crown Commercial Service’s (CCS) G-Cloud 13 Framework has been around for about six months now. The online catalogue allows customers to buy cloud-based computing services such as hosting software and cloud support. Here are some of its main features

Crown Commercial Service’s Vertical Application Solutions Framework offers software-focused solutions to customers to meet the specific needs of their industry, business application or services

By Tom Kidwell, Co-Founder, Ecliptic Dynamics and former British Army and UK Government intelligence specialist and internet infrastructure security professional for the public sector

Crown Commercial Service’s RM6336 Framework allows central government and the wider public sector to access disclosure services for a complete service following the Electronic Discovery Reference Model or by using select elements of this

Have you thought outside the box when it comes to picking your event venue? It could make your event more memorable and encourage more visitors

Clayton Smith is a club executive at Zaizi and was previously deputy director for change and digital delivery at the Cabinet Office. He explains how lessons from the last round of austerity can help government departments advance digital public services despite constraints

Daniel Docking of the Property Care Association (PCA) explains best practice for local authorities dealing with Japanese knotweed

Restoring our peatlands to carbon sinks is critical for nature and our climate, writes Ailis Watt, peat policy officer, The Wildlife Trusts  

New research led by the University of East Anglia (UEA) shows that large infrastructure projects which are the focus of the UK government’s levelling up agenda and include support for business start-ups, must also offer sustainable, local investment in deprived communities. Professor Zografia Bika and Adi Gaskell explain

Helen Hewitt, CEO of the British Woodworking Federation (BWF) explains best practice for fire doors in public buildings

Saeed Ahmadi, of the Institution of Occupational Safety and Health (IOSH), examines the issue of slips, trips and falls and how organisations can prevent them from happening

3 days | 8300+ attendees | 450+ speakers | 10 streams of content | 350+ sponsors and exhibitors | 60 official fringe events

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Event Diary

DISCOVER | DEVELOP | DISRUPT

UKREiiF has quickly become a must-attend in the industry calendar for Government departments and local authorities.

The multi-award-winning UK Construction Week (UKCW), is the UK’s biggest trade event for the built environment that connects the whole supply chain to be the catalyst for growth and positive change in the industry.