Re-engage – Enhancing customer relationships one connection at a time.

Re-engage solutions is a registered trademark of Towerhall Solutions.

Towerhall Solutions has over 35 years of expertise and has established itself as a trusted name in commercial and public sectors. Fully regulated by the Financial Conduct Authority, we deliver tailored investigation, asset recovery, trace, and customer engagement services to some of the UK’s leading motor finance companies.

Towerhall Solutions is synonymous with trust and excellence in customer engagement. Our reputation is built on:

• Ethical Practices: A commitment to transparent and responsible engagement, ensuring compliance with industry regulations and best practices.
• Industry Leadership: A track record of success with some of the UK’s largest finance companies, demonstrating our reliability and expertise.
• Customer-Centric Approach: We place the customer’s needs at the forefront of every strategy, ensuring respectful and solution-focused interactions.
• Brand Integrity: Consistently delivering positive customer outcomes strengthens brand reputation for both Towerhall and our clients.
• Strong Client Partnerships: We collaborate closely with our clients to tailor strategies that align with their brand values and customer relationship goals.
• Measurable Impact: Our proven success criteria reinforces trust enhancing the reputation of businesses that choose Re-Engage Solutions.
   

Re-Engage Solutions is a bespoke customer re-engagement service designed for businesses to reconnect with customers who have disengaged from traditional communication pathways. Leveraging an innovative omni-channel approach, our service ensures:

• Improved Customer Journeys: A respectful and personalised experience.
• Optimised Outcomes: Effective strategies leading to positive resolutions.
• Cost Efficiency: Reduced expenses per case for our clients.

Our Pillars of Success:

• Good Customer Outcomes: We prioritise respectful and meaningful interactions.
• High Success Rates: Proven strategies that deliver measurable results.
• Speed of Service: Timely solutions to meet your needs effectively.
   

Our Comprehensive Three-Tier Strategy

1.ENCOURAGE

The initial phase focuses on digital outreach:

• Data enrichment to validate and refine customer details.
• Sending customer communications through SMS, email, and WhatsApp.
   

2. ENGAGE

If digital strategies are unsuccessful, we implement a robust office-based contact plan:

• Utilising multiple communication methods at strategic intervals.
• Carefully crafted timing to maximise engagement potential.
   

3. ENQUIRE

For cases requiring additional attention, we escalate to field-based solutions:

• A minimum of three house visits conducted by trained professionals.
• Comprehensive trace solutions to confirm residency and facilitate contact.
   

Tel:
0333 772 3901
01342 621370