Everyday we strive to improve the lives of the people and communities you serve

A bit about Charis

Charis was launched in 2003 - with a simple purpose to support those in hardship with a utility debt.

We have come a long way since then and now we are the trusted administrator for many essential funds and grants on behalf of major companies, local authorities, housing providers and charities. Our proven processes and highly specialist skills work across all sectors for any client who has complex and regulatory criteria to meet.

We started by managing The Anglian Water Trust alongside the EDF Energy and British Gas Trusts to support vulnerable people. As our reputation grew, we prioritised the future sustainability of those who are supported, rather than simply writing off debt. This is essential in providing people with a leg up, rather than a hand out. It also differentiates Charis from all competitors, a fact that is still true today.

We were instrumental in designing and supporting the launch of Ofgem’s Warm Home Discount scheme a decade ago for all the major energy suppliers and we continue today to work with a number of them on various customer support schemes.

Over the years Charis has diversified from our utilities roots, launching a debt support service alongside providing innovative solutions to charities, housing associations and local authorities through delivery of services and also the unique Charis Shop.

As of this year, Charis is proud to be one of the approved suppliers on both the CCS Voucher Schemes Framework (RM6255) and CCS Low Value Purchase System (LVPS).

The Charis Shop supporting the needs of vulnerable customers

Charis work with 100’s of charities, local authorities and housing associations through our shop: a unique one-stop shop where organisations can help resolve some of the most immediate needs of their most vulnerable customers.

During the COVID-19 pandemic we worked closely with our partners to understand the requirement to provide a service that would enable emergency help to get to customers without the need for a face-to-face meeting. For instance, to allow a struggling parent to buy food or to top up their pre-payment meter so the children can have a shower before bed-time. Or to help the care leaver who is in their first home who doesn’t have a fridge or washing machine.

What was developed was the Charis Shop where we provide a range of products that are needed in a crisis - including white goods, emergency energy vouchers, food and cash vouchers and essential household items. The process to access them is simple.

Trusted administrator for many essential funds and grants

Our end to end service means we work with our partners from inception to shape the strategic direction of their project through to the implementation. Our consultative approach enables us to work collaboratively to build a unique process that will help achieve social, regulatory, commercial, and environmental goals.

We always take the long term view to working in partnership with our clients to create and manage sustainable grant schemes that provide better outcomes for people and communities. Our reputation and track record speak for themselves.

We bring insight from many years of working closely with our clients in the creation, implementation, and adaptation of the funds we administer to ensure they not only reach regulatory requirements but also achieve your commercial goals. This is the Charis way.

By leveraging our extensive network of partners we are able to provide a smarter, more holistic approach that will better meet the needs of your customers by challenging the norm and providing a path to sustainability and financial, physical and mental wellbeing.

As well as providing measurable results, we believe it is our empathetic approach and the level of compassion and support we offer your customers that really sets us apart. We understand the challenges our partner’s customers may have and can manage a wide range of situations. This has been crucial in our ongoing success.

We are proud of the positive outcomes we make in people’s lives.

If you would like to know more about Charis please visit our website and contact us today.

Linked in

Charis is a registered supplier on the CCS Voucher Schemes Framework (RM6255)

Charis is a registered supplier on the CCS Low Value Purchase System (LVPS)

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