AdEPT Telecom PLC is one of the UK’s leading independent providers of voice and data telecommunications

AdEPT provide solutions to thousands of businesses of all sizes from multi-site, national call centres, Public Sector and Healthcare to small business and home offices.

AdEPT is listed on the London Stock Exchange AIM market with offices in Tunbridge Wells in Kent and Hook in Hampshire. With more than 12 years’ experience helping customers solve practical problems through innovative communication solutions, AdEPT has now established itself as a key supplier to Local and Central Government. The highly experienced Management team at AdEPT has guided the business towards winning supplier status on all major public sector frameworks placing them in a unique position in the marketplace.

In a new “Super Connected” world AdEPT is at the forefront of high speed low contended network technology. Solutions are available from 2mb broadband to an incredible 100 GB optical spectrum service, both at a surprisingly low cost. AdEPT act as an integrator to all the major networks across the UK. This ensures that customers receive the best possible service from the most appropriate network provider locally. This guarantees a choice at the lowest price possible. All data solutions are scalable and keep pace as network technology evolves; this means the customer never gets left behind. Whether it is a simple bandwidth upgrade on site or a fully managed MPLS network across multiple sites, AdEPT will design and implement the right solution.

Gold certified service – on-premise or in the cloud
Inside the building, AdEPT offer award winning desktop IP telephony solutions. On premise or cloud based, AdEPT will build the right environment for the requirement. Fully trained and accredited Avaya engineers carry out 24x7 maintenance and diagnostics to maintain the highest levels of network availability. Equipment and software support delivered on site or remotely ensures a future proof environment with industry leading levels of satisfaction.

AdEPT was recently awarded the status of Avaya Partner in Customer Excellence. This was quickly followed by the award of Avaya Gold Certified Partner status.

Experienced at transitioning from on-premise to cloud technologies
Government is moving towards Managed and Cloud based environments and AdEPT has an enviable record of delivery through a tried and tested formula. Moreover it is the transition from the old world to 21st century networks where AdEPT can offer most value.

IP Telephony or “VoIP” is now fully established as the default voice service within the UK. However most organisations are standing at a crossroads between legacy, existing and future technology. AdEPT’s IP telephony solutions, in partnership with the UK’s leading wholesale providers, are fully secure, fully resilient and offer the cost effective alternative to carrying inbound and outbound voice calls. Because AdEPT are leaders in the provision on traditional calls and lines, they are ideally placed to handle major migrations to next generation IP products. This process is managed on one platform with one bill and by a dedicated project team. Customers benefit from increased functionality compared to traditional telephone lines, there is no or little cost meaning an end to obsolete telephone systems (PBX). The AdEPT IP Solutions team is trained to handle everything from solutions architecture to physical installation and implementation.

Councils are making massive savings on traditional calls and lines
However, if you are simply concerned with achieving fast cost savings on your current phone bill, AdEPT offer a comprehensive range of traditional telecom products for all sizes of business. Leveraging key partnerships with all major UK networks, AdEPT can deliver a compelling saving against your current supplier. More than 30 major Local Government organisations have moved their telephony services to AdEPT in the last 2 years. The average cost saving has been in the region of 33%.

This process is again managed entirely by AdEPT’s migration team with minimal input from the customer. Once the initial migration has been completed, AdEPT then work with the end user to shut down any services that are no longer required (at no cost). This exercise increases the savings by a further 10% on average. The next step is to look at any opportunities to roll out IP; again this is designed to attract further savings. The final exercise is to look at savings and improvements around data connectivity. This four stage approach has helped the public sector save millions of pounds.

In summary, AdEPT have fast become the SME supplier of choice to the Public Sector. An innovative approach around technology and commercial delivery has helped organisations save money and improve efficiency. Their status on ESPO Contract 7, CCS RM1045 (Lots 1, 3, 5 and 10) guarantees a compliant procurement process and a transparent pricing structure. A simple approach to customer engagement and a clear network design / cost analysis service puts the end user in control and opens the door to 21st century network benefits.