Councils recognised for their website usability
36 local authorities have been identified by Socitm’s Better Connected research programme as having the UK’s top council websites.
The 36 councils which have been awarded 4 stars were complimented by a further 190 who were awarded 3 stars, meaning that 55 per cent of UK local government websites provide a good or very good experience from a user perspective. This figure has risen by 11 per cent on last year.
The 2016-17 results, which were based upon four ‘service task’ based surveys, as well as surveys on the quality of site navigation and site usability when accessed from a mobile device, also showed that here has been a further increase in the number of council websites that present a responsive or mobile site when accessed from a smartphone, rising from 80 per cent in 2015.16 to 89 per cent for 2016/17.
The four star websites include: Aberdeenshire; Cheshire East; East Sussex CC; Herefordshire; Kent CC; Milton Keynes; Rochdale BC; and West Lancashire BC. A full list can be found on the Better Connected website.
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