The skills that an outsourced debt collection agency can bring to the public sector are increasingly proving their worth

With public sector spending under scrutiny, those that use consultants may have to justify expenditure. Jerome Reback, partner at Engage for Change, gives an eight point plan to drive value from a consultancy investment

Dave Vernon, of the Professional Planning Forum, looks at how new working practices are driving success in contact centres

Margaret Goodlad looks at the benefits of running a ‘Do it yourself’ employer childcare voucher scheme

With its political history, Belfast’s maritime legacy and old-fashioned Irish warmth, Northern Ireland is a fascinating conference destination.

From historical castles to modern sporting developments, Wales can offer unique and flexible venues at competitive prices

Neil Jefferson, CEO of the Zero Carbon Hub, discusses the opportunities and challenges of achieving the government’s target for all new homes to be zero carbon from 2016

Bad publicity surrounding children’s social care has resulted in fewer people joining the profession. Essex County Council looks at how to tackle the problem

The skills of external debt collection agencies can help in this economic storm, says Kurt Obermaier, executive director of the CSA

How can you convince organisations that paying suppliers on time is good for business?

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Event Diary

Flood & Coast has become the authoritative annual exhibition and conference for anyone involved in flood and coastal erosion risk management in the UK.

Taking place at London’s ExCeL, ecobuild is the number one event for forward thinkers in the built environment, comprising the ecobuild conference and futurebuild districts.

Hotelympia 2018 will equip visitors with products, trends and innovations to develop their businesses.