With public sector spending under scrutiny, those that use consultants may have to justify expenditure. Jerome Reback, partner at Engage for Change, gives an eight point plan to drive value from a consultancy investment

Dave Vernon, of the Professional Planning Forum, looks at how new working practices are driving success in contact centres

Margaret Goodlad looks at the benefits of running a ‘Do it yourself’ employer childcare voucher scheme

With its political history, Belfast’s maritime legacy and old-fashioned Irish warmth, Northern Ireland is a fascinating conference destination.

From historical castles to modern sporting developments, Wales can offer unique and flexible venues at competitive prices

Neil Jefferson, CEO of the Zero Carbon Hub, discusses the opportunities and challenges of achieving the government’s target for all new homes to be zero carbon from 2016

Bad publicity surrounding children’s social care has resulted in fewer people joining the profession. Essex County Council looks at how to tackle the problem

The skills of external debt collection agencies can help in this economic storm, says Kurt Obermaier, executive director of the CSA

How can you convince organisations that paying suppliers on time is good for business?

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Event Diary

The Emergency Services Show has developed over the past decade to offer emergency workers a great place to network and learn.

World of Learning will feature even more opportunities to discover the latest in learning and development (L&D) with over 100 exhibitors, The Technology Test Drive, Learning Design Live, live workshops, one-to-one consultations, free seminars and its renowned annual conference.