A complaint can provide important insight on where there is need for improvement or an opportunity for innovation in public services, and should not be feared, argues Jo Casebourne, director of policy and social innovation at charity Nesta

Event Diary

The annual Digital Government conference will be returning to the QEII Centre, London on Thursday 24th May.

On the 16th & 17th of May, UK’s most ambitious SME owners, startup owners, creative leaders and decision makers will take part in what is being Europe’s largest business event.