A complaint can provide important insight on where there is need for improvement or an opportunity for innovation in public services, and should not be feared, argues Jo Casebourne, director of policy and social innovation at charity Nesta

Event Diary

The first FLOODEX was a huge success with many exhibitors already committed to exhibiting again in 2017.

World of Learning will feature even more opportunities to discover the latest in learning and development (L&D) with over 100 exhibitors, The Technology Test Drive, Learning Design Live, live workshops, one-to-one consultations, free seminars and its renowned annual conference.