Organisations can turn their customers’ call centre experiences into moments that build customer advocacy, or they can deliver something that drives their customers away. The key is to define just how customer-centric you want to be, advises the CCMA’s Ann-Marie Stagg

Event Diary

Europe's leading showcase of technology supported workplace learning

Corby Ganesh, Portfolio Director at GovNet, discusses how this year’s show in Manchester Central is the ideal space for procurement professionals to network, meet suppliers and learn what’s new in the industry.

Supplier Profiles

Schneider Electric

Schneider  Electric  is  leading  the  Digital  Transformation  of  Energy  Management  and  Auto

Tiger Turf

Founded in 2000, the UK division of TigerTurf designs and manufactures artificial turf for sport