Increase service delivery with online booking


Delivering high quality services whilst keeping costs low can be a real challenge in the public sector. The Royal Courts of Justice Advice Bureau (RCJ) in Islington sought to improve access to services and reduce operational costs by transitioning to an online scheduling platform.

The main source of frustration and inefficiency came from appointment management woes – in particular, taking 6,000 yearly bookings in a shared calendar with a large team working irregular shifts – costing a lot of telephone calls, and missed appointments. Furthermore, as a charity, RCJ needs to provide regular reports on service delivery and impact to citizens.

RCJ turned to 10to8 – an appointment management system trusted by 21,000+ organisations worldwide including local government, central government and the wider public sector. 10to8 is an official supplier on HM Digital Marketplace GCloud.

RCJ now use 10to8 to manage advice sessions and training events. The system has reduced missed appointments by 90% and reduced admin work by 25%. It has also improved customer data and insights. The system is mobilefirst, and provides staff with controlled access to shared calendars with bankrate security protocols.

10to8 is a flexible booking platform which fits any organisation size, an ideal partner for your digital by default journey.

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