Demand Logic

Demand Logic is a software service which provides simple & actionable intelligence enabling our to make quantifiable cost savings whilst also optimising their environments from an Energy, Maintenance and Comfort perspective. We aim to simplify property performance through the utilisation of data to make informed decisions around your property strategy.

Demand Logic provides a service to make property and facilities management simpler. It is like a ‘Fitbit for Buildings’, but a Fitbit which comes with a personal trainer - that’s a Demand Logic engineer who can help you identify operational performance issues. These issues could cause comfort problems for building users, waste energy and cause unnecessary carbon emissions, increase insurance risks, or they could be mechanical faults which degrade building systems and waste money. It makes managing the building harder for your engineering teams. If the Demand Logic service is used effectively it will reduce operational costs, increase customer service quality and make managing the property simpler.

Like a Fitbit, Demand Logic monitor the surface or ‘skin’ of the building to see whether each office is too hot or too cold, to ensure building users are well and productive. Demand Logic also monitors the ‘organs’ underneath - the pumps, fans, boilers and chillers - which ensure the building is fit and the systems are well run.

Demand Logic measures the operational performance of your building in real-time and ranks this ‘fitness’ in a League Table. This League Table will show you, at a glance, how your property compares to others in the portfolio and will show you if there are performance issues, in terms of building user comfort, maintenance effectiveness and/or energy wastage. If there is a problem you can ask your Demand Logic personal trainer - Technical Account Manager is their official title - to help diagnose the cause of the problem and find a fix.

Demand Logic provides live data intelligence on how buildings operate, in particular the Heating, Ventilation & Air-Conditioning (HVAC) systems, utility meters and internal environmental sensors for temperature, CO2, air-quality, humidity and occupancy. By utilising the existing infrastructure, we can link directly to the systems and plant; providing a much more accurate visualisation of the plant within the museum. This direct link provides Demand Logic with the ability to quickly identify any outstanding issues which are causing energy wastage e.g. continuous running of major plant or simultaneous operation of the heating and cooling plant. Better still, through the system we can pinpoint the exact piece of plant which is causing the issues and in-turn provide our client’s engineering teams with the information required to repair and resolve.

As data is collected from the building during the mobilisation and set up stages, we are already starting to learn the operation of the building and issues can be identified in this early stage. Our automated analysis surfacing exceptional behaviours so that individual pieces of equipment can be singled out for attention. These exceptions are raised as ‘Actions’ in the Demand Logic collaboration tool. The online chat facilities provide the Demand Logic Technical Account Managers and our client teams with the ability to discuss issues online and view the operational data at the same time, wherever they are located.

The Actions list becomes the default reference point to monitor progress towards resolving these issues. It is an electronic log of changes made to improve building performance, an essential collaboration tool for reporting. With the live data intelligence provided by Demand Logic we will be able to illustrate the equipment performance before and after changes are made.

For building user engagement, Demand Logic can provide building users with new insights. The service can pinpoint where there are issues or faults on their floor. This information about the condition of equipment in their demise is more useful than utility meter data because it tells them what needs to be fixed, and not just that they have high energy consumption, as well as demonstrating how well run the building is. This insight can also pinpoint faulty sensors or fans which will cause comfort problems; reducing building user productivity and well-being. The service provides this visibility before the occupants have noticed that there is a problem, so you can get issues resolved quickly to reduce the number of hot/cold reactive calls. Demand Logic monitors the actual operation of plant and sensors so we have the evidence to show where operations can, and have been improved.

To be used successfully Demand Logic can be integrated with standard operating procedures for FM and maintenance procedures. Demand Logic can provide a priority list for inclusion in the 52-week maintenance plan. By using the prioritised actions from Demand Logic you can expect a significant reduction in hot/cold calls to the helpdesk and a reduction in energy consumption and emissions. The engineering time to identify, diagnose and find fixes to HVAC problems should also be reduced, making the management of the property simpler. Demand Logic can also validate the effectiveness of the maintenance programme to ensure that contractor performance is maintained.