Capventis

Capventis specialise in the areas of Experience Management, Data Analytics and Business Improvement and have been an approved supplier to the UK Government under the G-Cloud framework since 2012 for Cloud Support Services and Cloud Software.

At Capventis, we help organisations derive insights from Operational and eXperience data, and design digital solutions to deliver business improvement and value. By collecting and combining O-data and X-data, organisations better understand their market and business, and use that to enhance experiences, by providing solutions to predict and protect their futures.

Data and analytics are at the core of what we do. But they must be driven by value as defined by customers, employees and shareholders. So, our approach starts with the desired outcomes of the business, and then works back to the data. By asking the right questions, based on what the business really needs and values, we derive better insights. These in turn, inform the design of higher value-enabling solutions.  To learn more about Capventis watch our corporate video – Click here

EXPERIENCE MANAGEMENT

Capturing data from the experiences of people interacting with a company is vital, both in analysing performance and deciding on actions required to deliver Business Improvement.

Companies have realised the competitive advantage of experiences, and are increasingly collecting eXperience Data – which emanates from customers, employees, suppliers, partners, and other stakeholders – to complement the Operational Data they already have.

Experience Management (XM) encompasses Customer Experience (CX), Employee Experience (EX), Brand Experience (BX), Product Experience (PX), with all of these interrelated. Some companies also look at Process, Supplier and Partner Experiences.

Experience Management (XM) allows companies to understand experiences and implement change, as well as improvement, in order to exceed stakeholders’ expectations; increase satisfaction, loyalty and advocacy; and ultimately grow the business.

Qualtrics is our preferred technology platform for Experience Management. Since 2016 we have assisted over 120 organisations in the UK and EMEA, implement, integrate, adopt and leverage the Qualtrics platform.

DATA ANALYTICS

Data Analytics plays a vital part in the understanding business performance, providing insights and suggesting actions to deliver improvements.  All businesses benefit from accurate, timely views of performance, be it in finance, HR, supply chain, operations or other data-rich areas. This data can be used to report and help improvements, or drive actions.

In today’s competitive and complex world, organisations must respond more rapidly to market dynamics, and ensure that an understanding of the data driving their business is delivered rapidly and efficiently to the people who can take actions and drive business improvement. This Operational Data is derived from across the value chain, from financials to supply chain management, from human resources data to marketing and customer interactions. 

Capventis has a long history of assisting companies to map the business and hence measure the key drivers of performance, enabling a better understanding of performance and how best to implement business improvement.

Within Data Analytics, organisations’ requirements are varied and include some or all of the following;

  • Guided Analytics
  • Self-service analytics
  • Visualisation
  • Reporting
  • Mobile access
  • Data management
  • System integration
  • Predictive analytics
     

At Capventis, we can help and advice our customers on the best of breed solutions for data analytics technology in the marketplace by providing solutions that turn data into real value for the business.

BUSINESS IMPROVEMENT

Knowing how a business is performing and how it is perceived by its stakeholders has definite value. Using this knowledge to deliver improvements and drive change is key to business success.  Capventis IM2PROVE methodology provides a framework to determine and implement the business or CX/EX strategy and programme. IM2PROVE contains the Blueprint, a comprehensive model to design, articulate and agree the winning business solutions. We use techniques including experience journey mapping (ejm) and iterative design to accelerate the improvement journey and reach the best destination.

Capventis specialise in digital transformation by recognising that the best solution is not just about one technology over another, but what fits and aligns to the real needs of the organisation. Using our extensive experience and knowledge, we can shape successful digital transformation journey strategies for organisations large and small.

The following services are available to public sector organisations from Capventis via the Government's Digital Marketplace:

  • Data Analytics – Alteryx
  • Business Intelligence (BI) – QlikView
  • Business Intelligence (BI) – Qlik Sense
  • Business Intelligence (BI) Tableau
  • Experience Management - Qualtrics
  • Experience Management, Analytics and Business Improvement Services
  • Digital Transformation and Implementation Services
     

For more information please contact us by telephone or email to find out how we can help you.

Capventis UK
3rd Floor,
26 Finsbury Square,
London EC2A 1DS,
United Kingdom.

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0845 3138696

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